After-Sales Service Policy

7 Days DOA Return Policy

If your order/item(s) meet below conditions:

Wrong Item received;

Missing Item;

Physical damage or Scratch;

Product quality issue or the product cannot be used;

You may eligible to get the Full-Refund by sending back the package back.

To process this, please kindly :

1. Within 7 Days from the date that you receive the package, send an Email to smallrig@smallrig.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;

2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;

3. Once the DOA return is approved, you will receive the “Return Instruction” by Email;

4. Then, please send your parcel follow by the terms in “Return Instruction”;

5. All returned items must be in new condition, in the original packaging, and must not have any installation marks or signs of use. Must be sealed in the original packaging with the label for a full refund.

6. You will get the full refund and the return shipping cost reimbursement once we receive and inspect your parcel.

Please note, if parcel cannot be passed the inspection part, you may not get the full refund. And the refund will be processed within 5-7 working days.

45 Days Free-Reason Return Policy (30 Days for Electronic Products)

If you are not happy with your purchase for any reason, within 45 days (30 Days for Electronic Products) from the date that you receive it, you can apply a return for product refund. Please note that the return shipping is on your charge.

To process this, please kindly:

1. Send an Email to smallrig@smallrig.com to inform us the reason that cause you return the goods with the picture/video so we know that the quality of the returning product is in good condition which still fulfill the free-reason return policy. please note the picture of the entire package/box is also required;

2. Our customer representative will get back to you within 24 hours, you will receive the “Return Instruction” by Email;

3. Then, please send your parcel follow by the terms in “Return Instruction”;

4. All returned items must be in new condition, in the original packaging, and must not have any installation marks or signs of use. Must be sealed in the original packaging with the item label for a product refund.

5. You will get the product refund of the order once we receive and inspect your parcel.

Please note, if parcel cannot be passed the inspection part, you may not get the product refund. And the refund will be processed within 5-7 working days.

2-Year Warranty (1-Year for Electronic Products)

Defective product which is not caused by human abused or physical damaged is eligible to get the part/product replaced.

To process this, please kindly:

1. Within 2-Year (1-Year for Electronic Products) from the date that you receive the package, send an Email to smallrig@smallrig.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;

2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;

3. Once the warranty is approved, you will receive the “Return Instruction” by Email;

4. Then, please send your parcel follow by the terms in “Return Instruction”;

5. We will send you replacement at the soonest once we receive your returned defective item.

Please note that the return shipping is on your charge.

If you have any questions, feel free to contact us at smallrig@smallrig.com or call +86 18126361950.